Andrey Safonov

Revolutionizing Marina Document Management​

The marina industry has long relied on paper-based processes for contracts, agreements, and important documentation. Today, we're excited to introduce DockMaster eSignature, a comprehensive digital document platform that transforms how marinas create, send, and manage documents while providing customers with a seamless signing experience.

🔄 A Simple, Four-Step Flow to Handle All Your Documents​

Managing signed documents no longer requires juggling printers, scanners, or spreadsheets. With DockMaster eSignature, marinas can follow a streamlined, repeatable process:

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1. Select the Document Source​

You can begin from either of two places depending on your workflow:

Option A: Build a Template​

• Use the drag-and-drop builder to create a professional, reusable template.
• Add smart fields like signature boxes, initials, checkboxes, dates, and dropdowns.
• Save and organize templates for future use.

Option B: Publish from DockMaster Desktop​

• Generate a document directly in DockMaster Desktop and send it to the web with one click.
• All customer data, formatting, and structure are preserved.
• Seamlessly continue your existing workflows without interruption.

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2. Send to Customers — One or Many​

Once your document is ready, sending it is quick and flexible:

• Send to a single existing customer: Auto-filled with their DockMaster profile.
• Send to multiple customers via CSV or list:
  • Upload a .csv or paste a list of emails separated by ;.
  • Map customer fields like name, vessel, or contract ID into the document.
  • Personalize each document dynamically for batch distribution.

No manual copy-pasting or data entry required.

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3. Track Submission Status in Real Time​

Stay in control and up-to-date with every document:

• Monitor status: Sent, Signed, Completed
• See when each customer signs their document
• Get automatic notifications and alerts
• Use filters and dashboards to track bulk sends effortlessly

Whether you sent one document or 500, the system keeps you organized and informed.

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4. Access Completed Documents​

Once signed, documents are instantly available:

• Download Signed Copies: Retrieve PDFs for your records.
• Customer Portal Visibility: Customers can access their signed and pending documents 24/7.
• Automatic Sync: Documents created via DockMaster Desktop or Web are stored centrally and always accessible.

This ensures transparency for both the marina and the customer—without needing follow-up emails or manual coordination.

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Precision Document Processing​

DockMaster eSignature is built on a robust technical foundation that ensures reliability and accuracy:

High-Precision PDF Engine​

• Pixel-Perfect Accuracy: Advanced PDF processing ensures signatures and form fields appear exactly where intended
• Cross-Device Consistency: Documents render identically across desktop, tablet, and mobile devices
• Real-Time Validation: Instant feedback during document creation and signing processes

Enterprise-Grade Performance​

• Lightning-Fast Loading: Optimized document rendering for immediate access
• Mobile-Optimized Processing: Efficient bandwidth usage for mobile users
• Scalable Architecture: Handle high-volume document processing seamlessly

Security & Compliance​

DockMaster eSignature prioritizes security and legal compliance:

Document Security​

• Encrypted Transmission: All documents protected with industry-standard encryption
• Secure Storage: Documents stored with enterprise-grade security measures
• Access Controls: Granular permissions and access management
• Audit Trails: Complete activity logging for compliance and tracking

Legal Compliance​

• ESIGN Act Compliant: Meets all federal electronic signature requirements
• Tamper Protection: Documents protected against unauthorized modifications
• Identity Verification: Secure authentication for document access
• Legal Validity: Signatures carry full legal weight and enforceability

🎯 Transforming Marina Operations​

DockMaster eSignature represents a fundamental shift in how marinas can operate in the digital age. By providing multiple document creation methods, comprehensive management tools, and an exceptional customer experience, we're enabling marinas to:

• Eliminate Paper Workflows: Go completely digital while maintaining legal compliance
• Reduce Administrative Overhead: Automate document distribution and tracking
• Enhance Customer Experience: Provide modern, convenient document interactions
• Improve Operational Efficiency: Streamline processes from creation to completion
• Ensure Legal Compliance: Maintain proper audit trails and legal documentation

The result? Modern, efficient marina operations that delight customers and reduce costs.

Ready to Transform Your Document Process?​

DockMaster Web is more than an upgrade—it's a leap forward for marina management.
Empower your team. Delight your customers. Modernize your operation.

Get started today with our generous free tier that includes 10 documents per month.

We're thrilled to announce the launch of DockMaster Web—a fully modern, responsive experience for marina and service operations.

Built to work hand-in-hand with the DockMaster Desktop platform, DockMaster Web offers complete access from any device, real-time data synchronization, and a sleek new interface for managing internal users, customers, and vessels. And with the addition of a robust Customer Portal, you're giving your clients the self-service tools they've come to expect.

This is just the beginning. We're actively developing exciting new features including a complete eSignature flow, Payments, and Reservations coming this summer. Additional modules like Service, Inventory, Marina Management, and Sales are also on the roadmap for this year.

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Why DockMaster Web?​

DockMaster Web is built with today's marine professionals in mind. Whether you're at the service desk, on the docks, or remote, you'll have complete access to your business through a secure, web-based interface.

Key Benefits:​

• Access from anywhere: Fully responsive design for mobile, tablet, and desktop.
• Instant sync: All updates reflect immediately in DockMaster Desktop.
• Role-based permissions: Manage internal user access per module with read/write roles.
• Business branding: Upload logos, hours, and marina photos to personalize your Customer Portal.
• Customer management & communication: Email, SMS, notes, and portal invitations all in one place.

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Introducing the Customer & Vessels Module​

Gain a complete view of your customers and their vessels—without switching tabs.

The Customer & Vessels module provides a centralized, intuitive workspace to manage customer data, vessel records, communications, and portal access.

Everything in One Place​

• View all customer details at a glance—contact info, emergency contacts, addresses, and invoices.
• Organized multi-tab layout for Customers, Vessels, Invoices, Portal Access, and Messages.
• Registration links for portal access are shareable via clipboard for instant onboarding.

Communication That Works​

• Reach customers through built-in email and text messaging.
• Add internal notes and pin important messages to customer profiles.
• Keep track of all interactions with full activity history and audit trails.

Comprehensive Vessel Oversight​

• See detailed vessel specifications, including LOA, draft, beam, and HIN.
• Manage slip assignments and track insurance policies with visual expiration alerts.
• Upload vessel photos to a personalized media gallery.
• Track service history, including past work and uploaded documents.

Simplified Customer Onboarding​

• Quickly create and assign customer portal access using a searchable customer database.
• Support for multi-customer linking and dynamic external user management.

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Customer Portal: Empower Boaters with Self-Service​

Modern, secure, and mobile—give your customers the experience they expect.

The Customer Portal brings transparency and convenience to your boaters. With self-service access, they can manage their data, documents, and communication with ease.

Self-Managed Profiles​

• Update contact information, multiple addresses, and phone numbers.
• Tabbed layout and inline editing for seamless profile updates.

Vessel Management in Their Hands​

• Upload vessel documents like registration, insurance, manuals.
• Add photos to vessel galleries for a professional or personal archive.
• Review vessel specs, insurance status, and service history—anytime, anywhere.

Seamless Communication​

• Use the Notes & Messages tool to chat directly with marina staff.
• View entire message history with read receipts and timestamps.
• Mobile-friendly design and a familiar messaging interface make communication effortless.

Unified Access Across Locations​

• One login works across all marinas using DockMaster Web.
• Customers can share access with co-owners, crew members, or accountants as needed.

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Ready to Set Sail?​

DockMaster Web is more than an upgrade—it's a leap forward for marina management.
Empower your team. Delight your customers. Modernize your operation.

Get started today with our generous free tier that includes 5 GB of storage and 100 text messages per month.