Introducing DockMaster Web: Modern Marina Management—On the Go
We're thrilled to announce the launch of DockMaster Web—a fully modern, responsive experience for marina and service operations.
Built to work hand-in-hand with the DockMaster Desktop platform, DockMaster Web offers complete access from any device, real-time data synchronization, and a sleek new interface for managing internal users, customers, and vessels. And with the addition of a robust Customer Portal, you're giving your clients the self-service tools they've come to expect.
This is just the beginning. We're actively developing exciting new features including a complete eSignature flow, Payments, and Reservations coming this summer. Additional modules like Service, Inventory, Marina Management, and Sales are also on the roadmap for this year.
Why DockMaster Web?
DockMaster Web is built with today's marine professionals in mind. Whether you're at the service desk, on the docks, or remote, you'll have complete access to your business through a secure, web-based interface.
Key Benefits:
- Access from anywhere: Fully responsive design for mobile, tablet, and desktop.
- Instant sync: All updates reflect immediately in DockMaster Desktop.
- Role-based permissions: Manage internal user access per module with read/write roles.
- Business branding: Upload logos, hours, and marina photos to personalize your Customer Portal.
- Customer management & communication: Email, SMS, notes, and portal invitations all in one place.
Introducing the Customer & Vessels Module
Gain a complete view of your customers and their vessels—without switching tabs.
The Customer & Vessels module provides a centralized, intuitive workspace to manage customer data, vessel records, communications, and portal access.
Everything in One Place
- View all customer details at a glance—contact info, emergency contacts, addresses, and invoices.
- Organized multi-tab layout for Customers, Vessels, Invoices, Portal Access, and Messages.
- Registration links for portal access are shareable via clipboard for instant onboarding.
Communication That Works
- Reach customers through built-in email and text messaging.
- Add internal notes and pin important messages to customer profiles.
- Keep track of all interactions with full activity history and audit trails.
Comprehensive Vessel Oversight
- See detailed vessel specifications, including LOA, draft, beam, and HIN.
- Manage slip assignments and track insurance policies with visual expiration alerts.
- Upload vessel photos to a personalized media gallery.
- Track service history, including past work and uploaded documents.
Simplified Customer Onboarding
- Quickly create and assign customer portal access using a searchable customer database.
- Support for multi-customer linking and dynamic external user management.
Customer Portal: Empower Boaters with Self-Service
Modern, secure, and mobile—give your customers the experience they expect.
The Customer Portal brings transparency and convenience to your boaters. With self-service access, they can manage their data, documents, and communication with ease.
Self-Managed Profiles
- Update contact information, multiple addresses, and phone numbers.
- Tabbed layout and inline editing for seamless profile updates.
Vessel Management in Their Hands
- Upload vessel documents like registration, insurance, manuals.
- Add photos to vessel galleries for a professional or personal archive.
- Review vessel specs, insurance status, and service history—anytime, anywhere.
Seamless Communication
- Use the Notes & Messages tool to chat directly with marina staff.
- View entire message history with read receipts and timestamps.
- Mobile-friendly design and a familiar messaging interface make communication effortless.
Unified Access Across Locations
- One login works across all marinas using DockMaster Web.
- Customers can share access with co-owners, crew members, or accountants as needed.
Ready to Set Sail?
DockMaster Web is more than an upgrade—it's a leap forward for marina management.
Empower your team. Delight your customers. Modernize your operation.
Get started today with our generous free tier that includes 5 GB of storage and 100 text messages per month.