Applying Accounts Receivable Credit Memos to Open Invoices

Applying Accounts Receivable Credit Memos to Open Invoices

1. First run the AR Aging report IN DETAIL to get a full listing of open invoices and credit memos per customer.
   • Accounts Receivable – Invoice/Statement – A/R Aging Report
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2. Identify any customers that have credits that have not been applied to invoices.
3. To Manually apply the credit memos – Go to Accounts Receivable – Credit Memos & Adjustments – Apply Credit Memos – Enter the credit memo number which will pull in the customer number – enter an effective date and then right click in the Invoice box and either select F6 or F7.
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4. You can also run the Automatically Apply Credit Memos as long as the Customer that has the credit memos to apply has the box checked in their Customer File (File Maintenance – Customers). Please note that running this process will apply the credit memos to the Oldest Invoices open for the customer.  This process cannot be reversed so please make sure that you want to do this for the customer before you run the process.
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**If at any point you run into any issues, feel free to email [email protected] for assistance.**