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Dockmaster Payments Refusal Reasons

Refusal Reason Code / Refusal Reason / Description

2 / Refused / The transaction was refused.

3 / Referral / Referrals.

4 / Acquirer Error / The transaction did not go through due to an error that occurred on the acquirer's end.

5 / Blocked Card / The card used for the transaction is blocked, therefore unusable.

6 / Expired Card / The card used for the transaction has expired. Therefore it is unusable.

7 / Invalid Amount / An amount mismatch occurred during the transaction process.

8 / Invalid Card Number / The specified card number is incorrect or invalid.

9 / Issuer Unavailable / It is not possible to contact the shopper's bank to authorize the transaction.

10 / Not supported / The shopper's bank does not support or does not allow this type of transaction.

11 / 3D Not Authenticated / 3D Secure authentication was not executed, or it did not execute successfully.

12 / Not enough balance / The card does not have enough money to cover the payable amount.

14 / Acquirer Fraud / Possible fraud.

15 / Cancelled / The transaction was cancelled.

16 / Shopper Cancelled / The shopper cancelled the transaction before completing it.

17 / Invalid Pin / The specified PIN is incorrect or invalid.

18 / Pin tries exceeded / The shopper specified an incorrect PIN more that three times in a row.

19 / Pin validation not possible / It is not possible to validate the specified PIN number.

20 / FRAUD / The pre-authorization risk checks resulted in a fraud score of 100 or more. Therefore, the transaction was flagged as fraudulent, and was refused.

21 / Not Submitted / The transaction was not submitted correctly for processing.

22 / FRAUD-CANCELLED / The sum of pre-authorization and post-authorization risk checks resulted in a fraud score of 100 or more. Therefore, the transaction was flagged as fraudulent, and was refused.

23 / Transaction Not Permitted / The following declined codes are mapped to this refusal reason:

  • "57: Transaction not permitted to issuer/cardholder"
  • "57: Transaction not allowed for this merchant"
  • "58: Transaction not permitted to acquirer/terminal"

24 / CVC Declined / The specified CVC (card security code) is invalid.

25 / Restricted Card / The following decline codes are mapped to this refusal reason:

  • "62: Restricted Card"

  • "62: Invalid card in this country"

26 / Revocation Of Auth / Indicates that the shopper requested to stop a subscription.

Decline codes such as the following are mapped to this refusal reason:

  • "R1: Revocation of Authorization Order"

  • "R3: Revocation of All Authorizations Order"

  • "R0: Stop Payment Order"

27 / Declined Non Generic / This response maps all those response codes that cannot be reliably mapped. This makes it easier to tell generic declines (for example, Mastercard "05: Do not honor" response) from more specific ones.

28 / Withdrawal amount exceeded / The withdrawal amount permitted for the shopper's card has exceeded.

29 / Withdrawal count exceeded / The number of withdrawals permitted for the shopper's card has exceeded.

31 / Issuer Suspected Fraud / Issuer reported the transaction as suspected fraud.

32 / AVS Declined / The address data the shopper entered is incorrect.

33 / Card requires online pin / The shopper's bank requires the shopper to enter an online PIN.

34 / No checking account available on Card / The shopper's bank requires a checking account to complete the purchase.

35 / No savings account available on Card / The shopper's bank requires a savings account to complete the purchase.

36 / Mobile pin required / The shopper's bank requires the shopper to enter a mobile PIN.

37 / Contactless fallback / The shopper abandoned the transaction after they attempted a contactless payment and were prompted to try a different card entry method (PIN or swipe).

38 / Authentication required / The issuer declined the authentication exemption request and requires authentication for the transaction. Retry with 3D Secure.

39 / RReq not received from DS / The issuer or the scheme wasn't able to communicate the outcome via RReq.

40 / Current AID is in Penalty Box. / The payment network cannot be reached. Retry the transaction with a different payment method.

41 / CVM Required Restart Payment / A PIN or signature is required. Retry the transaction.

42 / 3DS Authentication Error / The 3D Secure authentication failed due to an issue at the card network or issuer. Retry the transaction, or retry the transaction with a different payment method.

46 / Transaction blocked by Adyen to prevent excessive retry fees