Unreferenced Returns to Stored Tokens are not Allowed

If doing a refund at POS and you try to use the Stored Payment Option button, you may have gotten this message:

Instead of hitting the STORED CC button, complete the following to reverse a POS Invoice CC charge:

See screenshot below for location of each step:

1.) Click Original Pay Types instead of STORED CC.

2.) Click on the CC charge you want to refund.

3.) Click Refund Selected.

For a Functions / Debit to Customer Account, or Functions / Refund Items ticket that 'original pay types' option is unavailable.  For those will have to contact the customer for the CC information when refunding and use the CREDIT DEBIT pay type button instead.  Those transaction types, the 'unreferenced refunds', are not allowed due to Fraud Prevention at this time.

We are working on alternate solutions for this for a future release, but in the meantime for Debit to Customer Accounts or Stand Alone refunds will need to use the Debit Credit button and manually enter in the CC information.