Reservation System - Reservation Entry
DockMaster® Reservation System
The DockMaster Reservation System assists in the management of slip reservations and identification of availability. For billing and checkout purposes the system accumulates all charges for a transient slip customer. Interfaced with Storage & Billing, Reservations gives you complete control of your marina facility.
Reservation Entry provides the user with the ability to enter customer/boat information and then search for availability based on the information given. Only date of arrival and length of stay are required to check availability. Other information is available if the customer requests amenities. This is a typical reservation screen. Marina Management>Reservation. To create a Reservation, Right click F6 in Reservation ID or select paper image from above. To recall customer from customer file, right click F6 in Customer ID or \ characters of last name. For new customers, start entering customer information, Boat information and expected dates for transient.
Assigning Slip- A user can search for a slip based on the following criteria:
- Length/Beam
- Phone
- Draft
- Cable TV
- Length of Stay
- Electric/Amps
- Slip Type
- Water Hookup
- Tie Off
- Dock Box
The search for available slips fitting the given criteria for selection is initiated when the user clicks on the Assigned Location box. Selecting an F6 will bring up all the available slips that meet this individuals’ criteria. The user simply selects the slip, and it gets assigned to the customer. The system checks all slips flagged for use by transients; even slips contracted by permanent customers that are temporarily available. Temporary slip may be used in place till vessel arrives if future reservation
Deposits, comments, and credit card information may also be given at reservation time. Comments or notes about the reservation are kept on Comments tab, under reserved Comments. General comments are set in the system parameters. General Comments share property requirements/ notes, which should be standard to all transient reservation customers.
Billing Codes tab allows to enter bill codes used for charges of transient stay. Right Click F6 in Billing Code grid for associated transient bill codes.
Deposit/ Refund tab allows you to take deposit for the transient stay. Select the image above while in the Deposit/ Refund tab to create deposit for reservation. Deposit Detail opens with current date. Right Click F6 in Pay Type to select payment option. Ref Number: enter tab to create. Deposit Amount is entered, then apply.
Save reservation from image above. A confirmation can then be printed from printer image above.
Upon arrival, open the reservation by right click F6 in Reservation ID, and select Reservation customer. You may then Generate charges based off bill codes entered and/ or length of reservation.
“Check in” tab allows you to record arrival by date and time. Image above will highlight to process check in.
Upon check-in, the customer and boat information files are updated with information taken at reservation entry. The information will remain on file for future reservations for the customer.
Check Out process is performed by selecting Check Out tab, then check out image above. During Check-Out, a statement of charges can be generated for the customer, including all purchases from the Point of Sale and Service, from ledger image above.
Group reservations can be taken with one reservation for several boats. At check-in time, each customers information can be kept separately. Select the group reservation from list. The check in then reads Group Check In. Select Check in to add individual customer reservation.
Transient Reservation Reports
- Slip Availability
- Expected Arrivals
- Expected Departures
- Transient Moorages
- Reservation Report
- Reservation Deposits
- Print Electric Meter Reading Forms
**If at any point you run into any issues, feel free to email [email protected] for assistance.**