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Process Daily Charges

Process Daily Charges​

From the menu select, Marina Management > Reservations > Charges > Process Daily Charges

This routine is used to calculate the daily charges for all transient reservations that are checked in. Each reservation with a billing code attached to it will be billed according to the parameters set up for that code.

From the menu select, Marina Management, Reservations, Charges, Process Daily Charges.

  1. Enter an Effective Date for open reservations. If you haven't processed charges for any dates prior to this date, the system will generate a charge for each day that a transient reservation was checked-in up to the date entered.

    Important Note: The Check Out procedure takes a reservation out of the billing cycle. Therefore, be sure all the days have been billed prior to checking a customer out. If a reservation charge has already been posted to a transient customer's account for a day, the Process Daily Charges program will not bill this reservation for the same day. You must use the Maintain Reservations Charges program to generate a charge manually.

  2. Enter a Reservation Number or leave the prompt blank to bill ALL reservations. If you don't know the reservation number for a specific customer, type a name preceded by a backslash "" to access a cross-reference list.

  3. Press F6 to list all open reservations.

  4. Click the Process Charges button to bill the selected reservations.

    Completing the Reservation Billing Process

    The following steps should be performed after generating reservation charges:

  5. Print a A/R Charges Edit Listing to review and verify the accuracy of the reservation charges generated.

  6. In the event that you entered an incorrect billing date through Process Daily Charges, you can delete ALL reservation charges up to a specific date by using the Delete Non-posted Daily Charges program. This is easier than editing and deleting each charge one by one.

  7. Select Maintain Reservation Charges to modify or delete a reservation charge.

  8. Reprint the A/R Charges Edit Listing to review any changes or proceed to the next step if no changes were made.

  9. Select Post Charges to post the reservation charges to the individual customer accounts. Be sure to select Reservations as the Charge Area.

Troubleshoot Daily Charges

Below is a troubleshooting checklist if a charge does not get generated:

  • Make sure that the reservation is checked in
  • Make sure that the reservation wasn't checked out
  • Check that a billing code with a cycle of daily (D) or monthly (M) was used
  • Check the billing code rate; it may have been overridden to zero
  • Check the Charge Area used for the Charges Edit Report
  • Be sure to run the Charges Edit Report for ALL dates
  • Check to make sure charges weren't already processed. The system will only process reservation charges once a day per reservation.