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"Ticket Failed To Finalize, Customer Invoice is Corrupt"

In Point of Sale if there is an issue with a customer invoice, you might get the following message when trying to close the ticket:

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To Rebuild Open Invoices as the message states, please complete the following:

  1. In DockMaster go to System Administration / Cross References
  2. Choose A/R OPEN INVOICES & BALANCES from the drop down menu
  3. Enter the customer number referenced.
  4. Click PROCESS.

***When complete, shut down DockMaster, Point of Sale, and Secure login - then log back in.  This will clear any locks that may be there before you try to finalize***

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Afterwards should be able to select the ticket through RECALL TICKET and hit COMPLETE to finalize it.

Please try and let us know if questions or issues.

Thanks,

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