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POS Refund/Return

Refund Items​

The Refund Items process allows for refunding individual items that were previous sold without the need to refund the entire ticket balance. This process is used when the original ticket id is un-known or to quickly return the item without requiring the previous ticket id.

Refund Items Main Form

Refund Items Transaction

  1. From the Functions ribbon on the main POS form tap the Functions button.
  2. Tap the Refund Items button.
  3. The main POS form will open in refund mode. Ribbon borders are dark red indicating refund mode.
  4. Scan or enter the item numbers for the items the customer is returning. Note that quantities are entered as positive numbers.
  5. Note that the Discount columns are not accessible in refund mode. To apply a return charge, tap the extend button and override the extension to reduce the amount being returned.
  6. Complete the refund by tapping the Finish / Pay button
  7. Tap the appropriate pay type.
  8. Tap the Complete button to process the refund.