Reverse / Refund a Received On Account Using Debit Customer Account

Debit Customer Account

The Debit Customer Account process allows for debiting the customer's accounts receivable. It is useful for paying out the account balance when it is in a credit balance state to cash or credit card. Note that this process replaces the "Negative ROA" routine in the 6.2.x version of Point Of Sale module.

Please note that you cannot do a Debit to Customer Account to a Stored Payment Option, you must contact customer for CC information.

Debit Customer Account Transaction

1. From the Main screen in POS tap the Functions button.

2. Tap the Debit Customer Account button.

3. When the form open press enter to select the current logged in clerk id or enter a new one.
4. Enter the customer id or \ search to locate the customer by partial last name, telephone number, partial boat
   name, slip id, or the miscellaneous field.
5. Enter the payment amount to return.
6. Enter any comments as needed.

7. Tap the Finish/Pay button to complete the transaction.
8. Select the pay type for the amount being returned and enter the amount. Note to cancel and return to
the Debit Customer Account form, tap the Return To Debit button. The transaction will reopen to allow
correction as needed before proceeding with debiting the customer balance.9. Tap the Complete button to complete the transaction and print.
10. Tap the New button to start another debit customer account transaction or tap the Close button to return to

If questions or issues please contact [email protected].