Recall Ticket
POS Recall Ticket Button
The Recall Ticket function allows clerks to recall a suspended ticket for transaction completion as well as completed tickets for reprinting, detail view, and refunding.
Register Number - This field defaults to the current register number when the form is opened. To the right of this field are three radio buttons for the ticket status selection for the register number. The default radio button selection is Closed.
- All Tickets - This selection will include all tickets for the register selected on the left.
- Closed - This selection will include only Closed tickets for the register selected on the left.
- Suspended - This selection will list only Suspended tickets for the register selected on the left.
Start Date - This field defaults to the current date.
End Date - This field defaults to the current date. The check box to the right of this field is checked by default.
Clerk - This field will contain the Clerk id if searching by clerk.
Customer - This field contains the customer id if searching by customer.
Ticket Id - This field contains the entire ticket id if searching by ticket.
Purchase Order Id - This field contains the purchase order id if searching by the purchase order. The radio buttons to the right of this field allow for selection of tickets by batch status. The default is All Tickets.
- All Tickets - This selection will include all tickets for the register selected.
- Un-batched Only - This selection will only tickets that are un-batched.
- Batch Number - This selection will only include tickets that are included in the batch number entered to the right of this option.
Recall a Suspended ticket
- From the Functions ribbon on the main POS form tap the Recall Ticket button.
- Tap the Suspended radio button.
- All suspended tickets for the current register will display in the grid.
- To change the register, start and end dates, clerk, or purchase order id enter the appropriate selection data in the respective fields and tap the Search Tickets button. the selection will update.
- Locate the ticket in the grid and double tap it's line or tap the select ticket button. The ticket will open in the main form for further transaction processing.
Recall and print a Closed ticket
- From the Functions ribbon on the main POS form tap the Recall Ticket button.
- Tap the Closed radio button
- All closed tickets for the current register will display in the grid.
- To change the register, start and end dates, clerk or purchase order id enter the appropriate selection data in the respective fields and tap the Search Tickets button. the selection will update. Note closed tickets can also be searched by batch status, All, Un-batched, or Batch number.
- Locate the ticket in the grid and tap it once to select it.
- Tap the Print Ticket button to reprint the ticket.
Refund a Closed ticket
- This process refunds the entire ticket, to refund individual items from a ticket use the Refund Items button located under the Functions button.
- From the Functions ribbon on the main POS form tap the Recall Ticket button.
- Tap the Ticket Id field and scan the barcode from the bottom of the printed receipt, or enter the ticket number from the receipt header, or;
- To search for a closed ticket, tap the Closed radio button. all closed tickets will appear
- To change the register, start and end dates, clerk, or purchase order id enter the appropriate selection data in the respective fields and tap the Search Tickets button. the selection will update. Note closed tickets can also be searched by batch status, All, Un-batched, or Batch number.
- All closed tickets for the current register will display in the grid.
- Locate the ticket in the grid and tap it's line.
- Tap the Refund Ticket button.
- The ticket will open in the main form for further transaction processing. Note all ribbon borders will change from black to red to denote refund mode.
- Complete the refund by tapping the Finish / Pay button
- Tap the appropriate pay type.
- Tap the Complete button to process the refund.