Service Monitor Basics
Service Monitor Basics
Service Monitor
The Service Monitor has been designed to give the Service Department a quick view of all the work in progress from the shop. The user can select to display the information either by Work Order or Opcode. Once the selection criteria have been entered and the update button has been pushed, a multi-level tree will appear with all the Work Orders/Operations that match your selections. The lefthand side of the window will show the listing of the work orders/opcodes and the righthand side of the pane will show color coded detail.
Display by Work Order
If you have selected to display by Work Order you will be given the opportunity to maintain or inquire on a Work Order when the multi-level tree appears in the left window. The "open" Work Orders that are currently in the system will appear in the lefthand window. To maintain a work order, simply select the work order by highlighting it and press the F7 key or Maintenance F7 from the Command Panel. To inquire on the work order, press the F8 key or Inquiry F8 from the Command Panel. To view all the opcodes that make up the work order, click on the plus sign next to the work order. To view the charges detail on the opcode, select the charge type. The detail will show in the righthand pane and will be color-coded.
Display by Opcode
Displaying by Opcode is going to give you a listing of all the opcodes in the system that meet your selection criteria. The Opcodes will appear in the lefthand window. To view the Work Order that has the opcode on it, click the plus sign next to the opcode. The work order can be maintained by highlighting it and pressing the F7 key or Maintenance F7 from the Command Panel. To review the charges on the work order, press the plus sign next to the work order. All the charge types will appear in the tree view. Then to view the detail of each charge, select the type of charge you want to see detail on, like Parts or Labor. The detail will show in the righthand pane and will be color-coded.
Access
To access the Service Monitor, from the menu select Service Management, Service Monitor.