Suspended Time Setup & Management

This document will explain the function to Suspend Time for technicians to clock-in and clock-out through Service Management>Maintenance Functions> Time Clock or through Dockmaster Mobile App time clock.

System Administration

Configuration > Service Management

In Service management parameters, to enable Suspend Clock Entries, verify the choice is selected and save. Select Home in the top right Module Bar and select Refresh Parameters. To refresh, Home> Refresh Parameters.

***NOTICE***

If you are unfamiliar with parameter settings, please do not adjust other settings until you have discussed with training or support. Please contact us at [email protected] for further aid.

Time Entries

The Time Clock entry method works just like punching in and out of a time clock. If your technicians are used to punching in and out on jobs, then the Time Clock entry would work for you.

DockMaster recommends setting up a dedicated workstation, just for clocking in and out of jobs. When the technician starts a job, he/she would go to the computer and pull up the work order and clock in, which would enter a start time. When the job is complete, the technician would go back to the computer and enter technician notes and a stop time.

Note: clocking in and out can be made easier through Job Cards. Job Cards will have a barcode on them, which can be scanned in the Time Clock entry window. If you are interested in finding out more about Job Cards, ask your System Administrator.

Time Clock

Service Management > maintenance functions > Time clock

Enter Tech ID or F6 to list technician number from listing.
- If technician file has a password, a prompt will pop to enter password
Date defaults to current date and cannot be overridden.
Enter Work Order number or F6 to list work orders from listing.
In the operation field, F7 to list opcodes associated with that work order and select.
Select Check-In

Once the appointment or work has been completed the technician will use the time clock again, enter notes and Clock Out. The time will now be in Timecard Review.

DockMaster Mobile App Time Clock

The technician, once logged in, can either have work assigned through the Service Schedule that they can swipe to start and clock in, or they can enter or search the work order and opcode to clock in.

Once the appointment or labor is finished, the technician can enter comments and clock out. The time will now be in Timecard Review.

For more detailed instructions regarding Dockmaster Mobile App, please use the Knowledge Base.

Timecard Review

Service Management > Maintenance Functions > Timecard Review

Labor Type – Select the drop down and select Suspended
Labor Date – Today's date or date you need to review and approve time for. Press Enter.
Review Tech labor entry, time, comments, select/unselect Approve, and select Save.

Once Approved and Saved, the Suspended time will need to be posted.

Post Suspended Time

Service Management > Maintenance Functions > Post Suspended Time

Enter Start Date
End Date
Leave Blank for ALL
- Or specify a tech ID.
Select Post.
Labor entered on the OpCode Labor Tab for the Work Order.

If questions or issues please contact [email protected]