Warranty Overview

Warranty Processing Basics

Processing warranty claims for your warranty work orders can be time consuming. DockMaster's Warranty Processing System allows you to transfer warranty data from a Work Order to a warranty form. All relevant data such as; warranty vendor, customer, boat, operation codes, and parts from ONLY warranty operations are transferred to the form and modifications can be made after the transfer.

Once the data is entered into the Warranty Form Maintenance program, the information can be printed using a pre-printed warranty form, plain paper.

Creating a Claim

The Warranty Processing System gives you the ability to create warranty claims two ways. The first way is by entering in the Work Order number in the Warranty Maintenance form. The system will take all the necessary information pertaining to the Warranty type job(s) only. The second way you can create warranty claims is through the billing process. When you bill out a warranty type operation, you can set up the system to create the claim automatically when the operation is billed out. The system will know to create a warranty claim for each warranty vendor that is on the work order. All the warranty related information will transfer to the warranty claim and you can make changes to the data before printing or exporting the claim to the warranty vendor.

Tracking Warranty Parts

Warranty Processing gives you the ability to track parts that are sent back to the vendor for replacement or credit. When you enter in the claim number on the parts tracking form, all the parts related to the warranty claim will be brought over for tracking purposes. The parts that are currently being tracked can then be printed out from the Parts Listing Report.

Claim Reports

There are two different warranty reports that can be used to track the warranty claim activity. There is a Warranty Claim Report and a Warranty Reconciliation Report. The Warranty Claim report will print out all the open claims along with the total amount of Parts, Labor and Misc. items on the warranty. The reconciliation report will give you the amount of the claim vs. the amount paid on the claim along with a balance due.

Access

From the menu select, Service Management, Warranty Claims, Maintenance.